When I bought Focused on Machining, one of the first things that I was going to update was our ability to quote parts faster and better than any of my competition. One of the biggest issues that most machine shops have is that one person does all the quoting. That can be scary for shops that have may have an employee on the brink of retirement with the only institutional knowledge of quoting every job that comes in. Scaling this business and understanding that our customers deserve better service was and still is a big goal of mine. As I researched companies that could help with this, I came across Paperless Parts, who has become one of our best business partners.
Paperless Parts Quoting Platform
We turn quotes around in 12-24 hours, which was largely unheard of even just a few years back in the manufacturing industry. We can also view a 3D model of the quote which we would have never been able to do before. On-time delivery is one of our core values - using this quoting software ensures that we stick to our schedule for important parts that our customers are depending on in order to be successful at their job. The back and forth on part questions and specifications between us and our customers has been cut dramatically (roughly 75%) and our internal communication has become more efficient. The software has a fantastic internal communication tool. Our customers have noticed the difference, too. Recently, one of them let me know that they had sent out a quote to 3 shops and not only did our quote come in at the best price but it also had the least amount of follow-up questions. Our specifications were spot on which also saved our customers time.
Our partnership with Paperless Parts has not only taken our business to the next level in differentiating ourselves from our competition but more importantly, has ensured that our customers always get the most accurate quote, FAST!
Justin Quinn, President